Resume | CV
KAISER PERMANENTE
SR. UX/UI DESIGNER
Pleasanton, California
November 2020 - Current
As part of Kaiser Permanente’s Manage My Health Conditions team, I helped with the strategy, planning, user testing and rapid prototyping of a new personalized and guided Pregnancy Hub. Helped brainstorm and develop the key components that would elevate the current Maternity Hub, fostering greater user retention and connection with KP’s network of doctors and facilities. Volunteered to be a part of the Covid 19 Rapid Response Team; helping with the implementation of new design direction as Covid 19 vaccines became more available to the mass public.
PAYPAL
Lead UX/UI DESIGNER
San Jose, California
August 2019 - October 2020
Lead UX Designer within the Customer Interaction & Engagement team; Leading the UX/UI Design efforts for the future state of PayPal’s Engagement Center Experiences from customer discovery, human centered design & disruptive technology solutions. Taslked with research, development, lo and hi-fi wireframes and rapid prototype creation of the future state platform PayPal call agents (Teammates) will interact with when servicing PayPal customers. I contribed within a global team of product managers, ~50 engineers and Design Strategy teams to build the next generation of agent experiences with AI & machine learning. Towards the end, our team engaged with industry leading vendors, operations & execution partners to align on priorities & design initiatives for the discussion of build vs buy for our platform needs.
TRINET TECHNOLOGIES
SR. UX/UI DESIGNER
Dublin, California
August 2018 - July 2019
As part of TriNet’s internal design team, I am tasked with the successful launch of TriNet’s next generation reporting and analytics platform, Workforce Analytics. My mission is
developing key enterprise grade features that allow the product to maximize its ability to integrate into different client workflows. I work closely with engineering, and project management, advocating for the user and designing for the longevity of the product; helping businesses grow.
HAVAS WORLDWIDE
LEAD UX DESIGNER
San Francisco, California
February 2018 - August 2018
Lead UX Designer tasked with generating UX Guidelines to ensure that projects are solving the right problems in the right way. I work alongside strategy teams and project managers to enhance the user flow and optimize information architecture to ensure our digital solution goals are met through user empathy.
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ADAMAX INC.
PRODUCT DESIGNER
San Leandro, California
August 2017 - February 2018
Tasked with modernizing Adamax’s brandname. This means thecreation of their new logo, digital marketing collateral, and development of their packaging and web presence (landing page, strategy of their userows, information architecture) to accomplish the end-goal of connecting users to Adamax’s brand verticals and product lines.
PIXELKEET
UX / PRODUCT DESIGNER
Berkeley, California
August 2017 - Current
I integrate with Strategy, Visual, and Web Development teams on a daily basis, helping our clients in modernizing their websites. I enhance and streamline the information architecture for easier navigation, creating marketing collateral to grow businesses through crowdfunding and investor pitches. I wear a lot of hats!
COMRADE
UX DESIGNER
Oakland, California
May 2017
One month contract position where I helped Comrade develop an in-house app that helped them grow their brand and allow them to better leverage their network. This meant lo-fi wireframes and user flows that ran in parallel with their existing journey map, cross-referenced through user testing, to build a hi-fi prototype to meet company needs.
FOCUS PDM
UX / INDUSTRIAL DESIGNER
Palo Alto, California
March 2015 - April 2017
Lead designer in charge of multiple clients projects that range from outdoor equipment, soft goods, tech, and housewares. I guide clients through the entire design process, utilizing my ME and EE teams to realize my clients' product goals and help them with marketing collateral, manufacturing processes, and building out a product strategy that they can use to pitch to potential investors.
FROG DESIGN
RESEARCHER & INDUSTRIAL DESIGNER
Shanghai, China
November 2010 - March 2012
Balanced a team of UX, Strategy, and graphic designers, to help SC Johnson launch their existing Raid brand into the Asian market. This meant a very intense research phase where our team lived with host families to see what their day to day struggles were when dealing with pest control. In the end, we delivered a robust product list that helped identify culturally appropriate products that would be sustainable in the Asian marketplace.